Privacy & Cookies
Last updated: 25 October 2026
Tom Stukins Physiotherapy respects your privacy and takes the protection of your personal information seriously.
This notice explains what information we collect through this website and when you contact us, why we use it, how we protect it and the choices you have.
Who we are
Tom Stukins Physiotherapy provides specialist orthopaedic and musculoskeletal physiotherapy, including rehabilitation in patients’ own homes.
For the purposes of UK data protection law, Tom Stukins Physiotherapy is responsible for the personal information described in this notice.
Email: hello@tomstukinsphysiotherapy.co.uk
Telephone: 07761 882 378
Information we may collect
When you contact us through this website, by email, telephone or WhatsApp, we may collect information including:
your name
telephone number and email address
Tom Stukins Physiotherapy provides specialist orthopaedic and musculoskeletal physiotherapy, including rehabilitation in patients’ own homes.
For the purposes of UK data protection law, Tom Stukins Physiotherapy is responsible for the personal information described in this notice.
Email: hello@tomstukinsphysiotherapy.co.uk
Telephone: 07761 882 378your preferred method and time of contact
information you choose to provide about the reason you are seeking physiotherapy
appointment and communication details
Because physiotherapy enquiries often relate to injuries, surgery, symptoms or medical conditions, information you voluntarily provide may include health information.
If you go on to become a patient, additional clinical information may be collected as part of your assessment and treatment. Clinical records are handled separately and in accordance with applicable professional, legal and insurance requirements.
How we use your information
We use personal information where necessary to:
respond to enquiries
discuss whether Tom’s physiotherapy service may be suitable for you
arrange and manage appointments
provide physiotherapy assessment, treatment and rehabilitation
communicate with you about your care
maintain appropriate clinical and business records
meet legal, regulatory, professional and insurance obligations
keep our website and business systems secure
understand how visitors use our website so we can improve it
We do not sell your personal information.
Our lawful basis for using your information
Depending on the circumstances, we may process your personal information because:
it is necessary to take steps at your request before providing a service or to fulfil our agreement with you
we have a legal or professional obligation to do so
it is necessary for our legitimate interests in operating and protecting our physiotherapy practice
you have given consent, where consent is required
Where we process information about your health for the purpose of providing physiotherapy or managing your care, additional protections apply to that information under UK data protection law.
Website contact form
Information submitted through the website contact form is used to respond to your enquiry and, where appropriate, arrange further contact or an appointment.
Please only include information that is reasonably necessary for us to understand your enquiry. You do not need to provide a detailed medical history through the website form.
Who we may share information with
We only share personal information where there is a legitimate reason to do so.
This may include trusted organisations that provide services necessary to operate the website, communications or business systems, as well as healthcare professionals or other parties where sharing is necessary for your care, authorised by you, or required by law.
Our website is hosted by Squarespace and we use Google Analytics to understand general website usage.
Where service providers process information outside the UK, appropriate safeguards are used where required by data protection law.
How long we keep information
We do not keep personal information for longer than necessary.
General website enquiries that do not lead to treatment are retained only for as long as reasonably required to deal with the enquiry and associated administration.
Where you become a patient, relevant information and clinical records are retained in accordance with applicable professional, legal, regulatory and insurance requirements.
Financial and business records may also need to be retained for statutory accounting and tax purposes.
Cookies
Cookies are small files stored on your device when you visit a website.
Some cookies are necessary for this website to function correctly. These essential cookies cannot be switched off through the website.
We also use optional analytics cookies through Google Analytics to help us understand information such as which pages are visited and how people use the website.
Non-essential cookies are restricted unless you choose to accept them.
When you first visit the website, you can:
Accept all
Decline all
Manage cookies
You can change your cookie choices later using the Cookie Preferences control on the website.
Google Analytics
We use Google Analytics to help us understand how the website is being used and improve the experience for visitors.
Analytics cookies are treated as non-essential and are only used in accordance with the cookie choices you make.
Google Analytics information is intended to help us understand website usage rather than identify patients or make decisions about their treatment.
Your data protection rights
Depending on the circumstances, you may have the right to:
ask for a copy of the personal information we hold about you
ask us to correct inaccurate information
ask us to erase information in certain circumstances
ask us to restrict how information is used
object to certain uses of your information
ask for certain information to be transferred
withdraw consent where we rely on consent
Not every right applies in every situation, particularly where information must be retained for legal, professional or clinical reasons.
To exercise your rights or ask a question about your information, contact:
hello@tomstukinsphysiotherapy.co.uk
Concerns or complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
Changes to this notice
We may update this Privacy & Cookies notice from time to time to reflect changes to our services, website or legal obligations.
The latest version will always be published on this page.